Progressive Reporting Agency has a long tradition as a family run business and over the years we have learned that putting customer’s needs ahead of profits is what truly makes us successful. The company is currently owned by the father and son team of Rich and Chris Vernon. They are dedicated to helping make sure your business is as successful as it can be.
Chris is also a Captain in the Utah National Guard and recently returned from a deployment to Afghanistan as an Engineer Company Commander. He is grateful for all the support he received from Progressive Reporting customers while deployed and wants to thank everyone by sharing a video his wife made that shows some of what his family experienced during the deployment.
Prior to his deployment, Chris ran the day-to-day operations of Progressive Reporting and spent much of his time ensuring customers were pleased with the level of service they received. Now Chris is focusing on growing the company and ensuring Progressive is able to provide a wide variety of valuable services to our customers. Prior to joining the company, he worked for Flying J from 2005-2009 in various capacities in the banking, finance and insurance divisions. The insurance division of Flying J was acquired by The Buckner Company, where Chris was before taking an ownership stake in Progressive Reporting Agency.
Chris attended Weber State University graduating magna cum laude in Business Administration with an emphasis in Finance and a minor in History. Outside of work Chris is a 17 year member of the Utah Army National Guard and is currently the commander of the 624th Vertical Engineer Company. He enjoys spending time with his wife and four children, investing in real estate, and anything that involves the outdoors. He resides in Bountiful, Utah.
Rich has over 20 years of business experience running multiple businesses in the heating and air conditioning and real estate fields. He provides invaluable insight into the strategic direction of Progressive Reporting.
Rich received his undergraduate degree from Utah State University and holds a Master of Public Administration degree from The University of Oshkosh Wisconsin. He spent 13 years in the Army as an intelligence officer, before getting out to buy his first business. His most interesting military assignments were in Germany, patrolling the West German/Czechoslovakian border, and in Panama and Colombia where he provided intelligence to those fighting the drug war. Rich has a variety of hobbies including bee keeping, falconry, biking, wake boarding and traveling with his wonderful wife. He is a father of four and grandfather of six, hopefully with more to come.
Ariel was born in Utah and has been a long-time resident of Salt Lake. Ariel attended college locally and studied business management. Her career started in the hospitality industry where she was the Suites and Meeting Services Manager for a sports and concert arena. She then went on to a 5-Diamond hotel as the Beverage Manager. Working in these positions meticulous customer service was ingrained in her and has carried with her to the transportation industry. She helped set up the new Ground Transportation Department for Salt Lake City and the Salt Lake City International Airport as the city ordinance went through a huge overhaul. Working for the city, she was responsible for making sure that all taxis, shuttles, limos, and passenger vehicles met city ordinances, along with helping to develop office policies and procedures.
With her transportation experience, love of working with people and providing excellent customer service, being an Agent at Progressive Reporting Agency (PRA) Ariel has found a perfect fit. Her main roll with PRA includes: setting up new Utah and out-of-state IRP and IFTA accounts, consulting on fleet management, registering vehicles, filing monthly, quarterly, and annual taxes, obtaining various state-required permits, title work and anything else that comes across my desk. She values building professional and personal relationships with PRA clients and enjoys being able to help take the stress out of being DOT compliant.
In her free time, Ariel's focus and joy comes from her three daughters, who are the lights of her life. She has been involved in youth hockey for the past six years where she has enjoyed volunteering and sitting on the Board of Directors for Davis County Youth Hockey. She's a huge Brooklyn Nets fan and if she was to ever move out of Utah it would be to Miami (even though her heart belongs to NY). On any given evening you might catch her at a local show or concert and when she is able, she likes to travel to other states to watch her favorite artists' concerts. She's a proud (and somewhat new) collector of sneakers; Nike's and Jordan's, though you won't see her wear them often.
Marlene joined Progressive Reporting Agency shortly after the Vernons purchased the business. She has enjoyed working with Chris and enjoys being part of the growing Team that the company has become. Her primary responsibilities are Fleet Renewals, Licensing, IFTA reporting and state permits, but can help in other areas when needed.
Before Marlene joined the Company, and quite a few years ago, she worked for England Trucking, in their safety and leasing department. She was a stay-at-home mom for many years, doing various odd jobs, until her husband employed her in a start-up business, “Stainless Dynamics Corp.” While there, she handled the financial and business aspects of the company, until training another assistant to take her place. Some of her favorite things are her husband, 4 children, her 8 grandchildren, chocolate, a good marshmallow fight, a sunset, a warm fire, a good book, a bike ride, wake boarding, golfing, running with her Irish Setter, cleaning and organizing, tackling the yard, and waves crashing upon the coast.
Tyler grew up and received his early education in Doylestown, Pennsylvania. In 1998 he received an Associate’s Degree in Applied Science from Utah Career College. He practiced that skill for six years designing packaging and marketing materials.
Tyler has ten years of successful experience in sales and customer service in lighting manufacturing, retail, and educational and mentoring products. He started a retail outlet, managed it profitably and was able to sell it to a regional retail chain.
His primary responsibilities at Progressive Reporting Agency are to help grow the business by establishing a DOT-compliant Drug and Alcohol Testing Program, helping new customers obtain their Motor Carrier Authority, and providing outstanding customer service.
Tyler loves his family! He has been married for 16 years. He and his wife have four beautiful children, three girls and one boy, all under the age of 13. Needless to say, he and his wife stay busy. He enjoys fitness and loves to work out at the gym; ice hockey, racquetball, cycling, swimming, running, you name it. He likes to test his body to see how far he can push it. He has done the Seattle-to-Portland bike race twice, 206 miles in one day. He enjoys reading a good book or watching a good action movie. Most of all, he is a gamer at heart. His Xbox is near and dear to him.
Mercedes has taken on responsibilities in registering vehicles, IFTA reporting, state permits, and the drug and alcohol program. She appreciates being able to meet or talk to each of Progressive’s clients as they build a relationship with the company.
Before Progressive Reporting Agency, Mercedes was a dedicated student participating in the Cambridge International Examination program in English, Mathematics, and European History. This allowed her to thrive as a student leader in academics and extracurricular committees, as well as become a tutor for other students. Although she has always lived in Utah, Mercedes values the experiences of going on a humanitarian mission to Bolivia and Peru and visiting London. Mercedes is the proud mother of one daughter.